Refund policy

Thank you for shopping with BIRTHRIGHTUMPOLAR LLC. We aim to provide a reliable and satisfying shopping experience. Please review our Return and Refund Policy carefully before making a purchase.

1. Eligibility for Returns

We currently accept returns for orders delivered to Canada, the United Kingdom, and the United States. To qualify for a return, the following conditions must be met:

Eligibility Requirements:

The item must be unused and in new condition
The product must be returned in its original packaging
A valid proof of purchase must be provided

2. Return Period

Customers may request a return within 30 days from the date of delivery.

3. How to Initiate a Return

To request a return, please complete the contact form available on our Contact Us page and include the following information:

1: Order ID
2: Full Name
3: Email Address
4: Phone Number
5: Clear images of the received item

Our support team will review your request. If approved, a return shipping label will be issued.
Carefully pack the item, attach the provided label, and send it back to us.

4. Condition of Returned Items

All returned items must meet the following conditions:

The item must be unused and in its original condition
The original packaging must be included and undamaged

5. Non-Returnable Items

We do not accept returns in the following cases:

Items that have been used or damaged by the customer
Products returned without original packaging
Items marked as final sale or non-returnable

6. Restocking Fees

We do not apply any restocking fees on returns.

7. Return Reasons and Charges

Defective Items (No Fee):
If you receive a defective or damaged product, you will be eligible for a replacement or a full refund at no additional cost.

Return Shipping:

If the return is approved, we will provide a return shipping label
In case of defective or incorrect items, no charges will apply

8. Refund Process

After we receive your returned item:

1: Inspection: The item will be reviewed by our team
2: Update: You will be notified regarding the status of your return
3: Refund: If approved, the refund will be processed to your original payment method (PayPal)

Processing Time:
Refunds may take 5–10 business days to appear in your account depending on your payment provider.