FAQ's

1. Ordering & Products

Q: How do I place an order?

To place an order, simply browse BIRTHRIGHTUMPOLAR LLC, select your desired ladies handbags, and add them to your cart. When you are ready, proceed to checkout and enter your shipping and payment details. After completing your order, you will receive a confirmation email.

2. Shipping & Delivery

Q: Where do you ship?

We currently ship to the United States, Canada, and the United Kingdom.

Q: How can I track my order?

Once your order has been shipped, you will receive an email containing a tracking number. You can use this number to check the real-time status of your shipment.

Q: What is the estimated delivery time?

Delivery times depend on your location:

United States: 8–13 business days
International (Canada & UK): 8–13 business days

Please note that delivery times are estimates and may vary due to external factors such as carrier delays or customs processing.

3. Returns & Refunds

Q: How do I return an item?

To request a return, please contact us through the Contact Us page with your order details. Our support team will review your request and provide return instructions if approved.

Q: What is your return window?

You may request a return within 30 days of receiving your order.

Q: Are there any restocking fees?

No, we do not charge any restocking fees. If you receive a defective or incorrect item, we will offer a replacement or full refund at no additional cost.

4. Payments & Billing

Q: What payment methods do you accept?

We accept Credit/Debit Cards and PayPal.

Q: When will I be charged?

Payments are processed immediately once your order is successfully placed.

Q: Are there any extra charges?

All product prices are clearly displayed on our website. Shipping is free on all orders. Any applicable taxes or fees (if any) will be shown at checkout.